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If you need to make a claim for delayed baggage or have to make a lost baggage claim, you will need to use one of the downloadable claim forms found on our Claims section.

Download the ERV PERSONAL EFFECTS CLAIM FORM from that page and provide as much information as you can, including information relating to any report of the incident to the airline. Where possible, all baggage claims should be notified to the airline you are flying with at the point of the bags going missing or becoming damaged or delayed.

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"Absolutely great service. Thank you

Very helpful, good communication kept me up to date on progress. Really good customer service which is just what you need when under pressure of illness. "

ERV Customer - April 2018

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