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Travel And Care App | Money Supermarket

Terms and conditions

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Last updated: November 20, 2018

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the ERGO Travel and Care mobile application (the “Service”) operated by ETI International Travel Protection (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.


By purchasing an ERGO UK (ETI International Travel Protection) policy through Money Supermarket ( after 3rd December 2018 you will be entitled to access to the ERGO Travel and Care App mobile application. This access is provided by you entering an’ in date and valid policy number on the registration screen of the Mobile Application. Access to where the app can download can be found in your confirmation email, the ERGO App page ( or The Google Play and IOS App stores.

Access Term

Once registered you will have access to the full functionality of the Mobile Application’s features for the full term of your policy. You will be notified 14 days prior to your policy end date, after which you will have limited access to the mobile Application’s functionality. Full functionality will be granted once the policy is renewed or an alternative Annual Multi trip Policy number is applied to the registration page


When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the policy number that you use to access the Service and for any activities or actions under your policy number, whether your policy number is with our Service or a third-party service.

You agree not to disclose your policy number to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by ETI International Travel Protection.

ETI International Travel Protection has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that ETI International Travel Protection shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the service.

Privacy Policy and Cookie Policy

Please refer to our Privacy Policy and Cookies Policy. You agree that they constitute part of these terms. You must read our Privacy Policy and Cookies Policy before you use the Service.

Contact Us

If you have any questions about these Terms, please contact us.

Moneysupermarket Limited does not accept any responsibility or liability under or in connection with this offer (including without limitation as a result fault or computer or electronic malfunction or incomplete, illegible, lost or fraudulent entries.)

Your acknowledgement that Limited is not a party to any contract(s) in the relation to the provision of the download or usage of ERGO Travel and Care mobile application entered into between you and ETI International Travel Protection ( Limited will not be responsible for any damages, claims or loses arising out of, or in connection of any such contract(s) (including any services provided under any such contract(s)).

If any paragraph in these terms and conditions is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not effect the other paragraphs of these terms and conditions, which shall remain in full force and effect



Louise Boxall

Louise Boxall

Louise has 10 years experience in Travel Journalism, Blog Writing and Research in the Travel Insurance sector. Louise’s goal is to provide interesting, informative articles on subjects we know will interest our customers.

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I was very impressed by the level of service.

They beat the competition by a country mile! Super happy and will most certainly be buying insurance with them again.

ERGO Customer - December 2019