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I have not received my policy documents what should I do?

Your policy documents will be sent to you by email when you have purchased your policy. Please check your spam folder or junk mail folder just in case. If you need this resent to you, don’t worry, simply send us a message with your surname, postcode and telephone number and we will resend your documents to you. As we have to verify your policy by hand, please be aware we can only do this within normal office hours: Monday to Friday 9:00am to 5:00pm.

Where can I find out what I’m covered for?

General product information can be found in the policy wordings. If you have chosen additional options to your policy, please refer to the policy schedule. The policy schedule will be emailed to you once you have purchased your policy. The policy wordings can be found under the policy information section (link to policy information section).

"Absolutely great service. Thank you

Very helpful, good communication kept me up to date on progress. Really good customer service which is just what you need when under pressure of illness. "

ERV Customer - April 2018

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