I have not received my policy documents what should I do?

Your policy documents will be sent to you by email when you have purchased your policy. Please check your spam folder or junk mail folder just in case. If you need this resent to you, don’t worry, simply send us a message with your surname, postcode and telephone number and we will resend your documents to you. As we have to verify your policy by hand, please be aware we can only do this within normal office hours: Monday to Friday 9:00am to 5:00pm.

Where can I find out what I’m covered for?

General product information can be found in the policy wordings. If you have chosen additional options to your policy, please refer to the policy schedule. The policy schedule will be emailed to you once you have purchased your policy. The policy wordings can be found under the policy information section (link to policy information section).

I was very impressed by the level of service.

They beat the competition by a country mile! Super happy and will most certainly be buying insurance with them again.

ERGO Customer - December 2019